Job Title: Helpdesk Specialist

Location: Chicago, IL

Summary: A very stable organization is seeking a key Helpdesk Specialist to join their technical team. 
Position Summary;

The primary responsibility for the Helpdesk Specialist will be to provide phone support for our client’s employees and members on hardware / software questions and issues.  A successful candidate will be technically savvy and have an enjoyment of working with technology.

** You must live in the Chicago area; the company will not pay for relocation.  Please do not send your resume if you live out of the Chicago, Illinois area.

The successful candidate will have experience with;

• 4 Year college degree, in either IT, business or related field or equivalent work experience
• Minimum 2 years of experience in a position with a high level of retail customer interaction or customer service
• Previous experience within a phone support environment
• Excellent problem solving skills
• Communications skills appropriate for Business to Business client support both in the written and verbal formats
• Outstanding time management skills
• Process and detail-oriented with a strong sense of responsibility, follow-through, initiative, and assertiveness
• Team oriented, with the strong desire and ability to mentor, coach and motivate peers
• Available to work a 40 hour work week; Monday through Friday 8AM to 5PM
• Great people skills; patience and helpful attitude

Additional Skills that would be nice to have:

• Experience with building Laptops and PCs
• Working knowledge of Windows O/S
• Working knowledge of Microsoft Office Suite
• CompTIA A+

This position would be as a consultant for Bantic in the $16 - $20 per hour range, but might go outside the range a little for the right candidate. There is a chance of this position turning into a permanent placement with our client, but we can talk more about that at the next step.

Send your resume in MS Word, PDF or in RTF format to webrecruiting@bantic.com.  Please include your salary history and salary requirements.